Are there any refunds?
Sorry no. Once you have received the course workbook there are no refunds. If the school has paid for the course and the staff member who starts the course and then during the semester leaves the school the course can be transferred to another staff member provided all work is completed.
How do I register for the Customer Relations Course for Non-teaching staff?
Complete the Registration Form and submit. A tax invoice will then be supplied. Once payment has been received your course materials will be sent to you.
School Customer Relations Course Registration
How does the Customer Relations Course for Non-teaching staff work?
The entire course materials are provided in a folder. You work through each module completing the activities and reading. You can do it at your own pace or even work together with colleagues.
How long does the Certificate in Customer Service take?
The course has six modules ideally to be completed over 6 weeks. However you can have up to 5 months to complete.
How much does the Customer Relations Course for Non-teaching staff cost?
Registration fee per person is (Australian) $580. This includes tax, course material in a ringbind folder, the textbook, a personal mentor, marking of worksheets and a certificate on the satisfactory completion of the course
What payment options are there?
A Tax Invoice will be supplied from Marketplace Answers Pty Ltd trading as Centre for Marketing Schools. Payment can be made by EFT, VISA, MASTERCARD or CHEQUE. For credit card payments, a 2% surcharge will apply. A bank cheque is required for overseas registrations using the cheque payment method. Your place will only be confirmed on receipt of the registration form and payment.
What will I learn about in the Customer Relations Course for Non-teaching staff?
The course is practical, hands-on and easy to follow with diagrams, cartoons and many interactive exercises. It is presented in a colourful hard-cover binder and there is a textbook for learning support. CMS will guide you all the way. You will have a personal mentor who will keep in touch with you by email, phone or fax as you work through each module. There are 6 modules as follows:
'- Module 1 You and your customers
A self-assessment questionnaire gets you started. Then you will use the text book to answer questions such as; What are the image building blocks of a school and where do you fit in? What are the six deadly sins of customer service?
'- Module 2 Managing first Impressions
Certain behaviours can hinder or help with first impressions. What messages are you sending via your words, and those other silent communicators?
'- Module 3 Communication skills
Body language, telephone technique, email etiquette, listening skills and questioning know-how all play a part in communication. What sort of impressions are you projecting? What must you do to ensure that your customers see you in a professional but caring light?
'- Module 4 People handling skills
Language can calm or inflame, so what things can you say to calm an upset parent? How can you say NO politely? In this lesson you’ll learn 4 steps for handling difficult customers.
'- Module 5 Time management skills
Are there demands in all directions and not enough hours to do all the jobs on your plate? Do you feel like an office octopus in need of 8 hands? Sounds like you could use some shortcuts and a few tips on how to manage tasks and not let them manage you.
'- Module 6 Setting standards
Winners in customer relations share certain attributes. By now you will have determined what these are and how they apply to you. You will be ready to write your own Customer Relations Action Plan to demonstrate how you will be a superior ambassador for your school
What will I receive on completion of the Customer Relations Course for Non-teaching staff?
On successful completion you will receive a handsome certificate to add to your CV and to display on your office wall.
Who should enrol in the Customer Relations Course for Non-teaching staff?
The course caters for participants from ALL school sectors and is suitable for people employed in pre-school to high school. It is recommended for non-teaching members of the school who have contact with any member of the school community. No previous experience is necessary.