How easy do you make it for new families to enrol? Jodie Kensington of Catholic College Wodonga shared with me their new enrolment page of the website. I think it is very well designed to help families understand and walk through the four stage process of: 
  • Research
  • Enrolling
  • Accepting and securing a place
  • Familiarisation
The professionally presented 36 page Enrolment Handbook, under the Research section, is a clever way of answering most of the frequent questions up front.

Jodie says “I’ve been mulling over how to do the enrolment process differently for well over a year and the website redevelopment was part of that. We started with a total overhaul of the Enrolment Handbook last year. What was its purpose and its audience? What was the purpose of the Family Handbook issued in June/July to new families? Why the double up on information?  Now we have one document.  It follow a 4 step process that families take when deciding which school they want to enrol into. This is based on experience, questions asked on tour, and when they were asked along the whole enrolment process.  Our staff, our information evenings, Open Day etc, constantly refer to the handbook as the ‘one stop shop’ as refer families to start their answering their questions from there."

Well done Jodie and thanks for sharing what you are doing.